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Cara Bereck Levy

Address: Moshav Neve Ilan

E-mail: carabereck@gmail.com

 

View CV in Word or .pdf format

Professional Summary
 

I tailor technical information to match the exact needs of my audience, and deliver it in the format and media desired. I also write sparkling copy for advertisements, catalogs, brochures, and all other types of marketing collateral.

Current Employer: Unitronics
1998 - present
 

​I play key roles in the Software Development, Technical Support, and Marketing departments.
Main Tools

RoboHelp

Author-it

Camtasia

Captivate

Snag-it 

Powerpoint

Acrobat

Visio

Word

Skills

Technical Writing

Help Authoring

Single-sourcing

How-to Videos

Content Management

Marketing Copy

2010 - present

2010 - present

Technical Support

  • Founder of the company’s Technical Support Forum, researching platforms, guiding the set-up process, defining forum modules & moderation paradigms.

  • Administer and moderate the forum, ensuring queries are answered promptly and politically.

  • Enlist power-user forum members into the beta-testing program, managed in private forum sections.

  • Monitor support correspondence to ascertain user needs and tailor the documentation accordingly.

  • Create scripts and guidelines enabling support team members to build training videos hosted on YouTube. Administer YouTube channel, including reporting  viewer metrics.

Marketing Department

  • Product promotion videos for trade media portals, designing and producing 60 to 90 second videos from start to finish, including voiceover.

  • Press releases, catalogs, brochures, advertisements, trade show handouts, writing copy and setting the logical flow and graphic design.

  • Application stories and videos collection showcasing our products, sourced from the support forum and social media.

  • Blogging and writing press releases for software, firmware, and hardware releases.

  • Data sheets and installation guides, from template to print-ready document. 

 

 

Management Experience

During peak periods of activity, I manage small teams of technical writers and graphic artists, and outsource data sheet projects.

 

Software Development

  • Single-sourced help and manuals that teach industrial engineers how to program our PLCs to automate industrial processes in real-time.

  • Learning aids to lead programmers through complicated tasks, such as closed-loop control and implementing industrial communication protocols.

  • How-to videos created from start to finish: script, software demonstration, and voice-overs.

  • GUI: work with coders to design interfaces that are minimalistic and intuitive, requiring as little Help as possible. 

  • Beta-testing program founder and manager.

 
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